FAQs

I have a question about my order?

Feel free to reach out to us at hello@visioncollectiveco.com! Please provide your order number and any pertinent information to your order inquiry and someone from our team will be in touch with you within 24-72 business hours.

How does sizing run?

Everything is true to its size. If you want the bigger, oversized look which is popular, we suggest getting a size up.

Do you restock merchandise that has sold out?

We don’t typically restock pieces that have been sold out. Follow us on social to be the first to know about the next merch drop!

Can I cancel my order?

We are unable to make changes to an order once it has been placed. Due to limited quantity and high demand, returns and exchanges are not available as all sales are final.

What is your return policy?

All sales are final.  Returns are not available on any merchandise.

How long will my order take to ship?

We do our best to have every order shipped within 2 weeks. *depending on the delivery location & order volumes shipping times may vary.

Where is my order’s tracking information?

Once your order ships, a shipping confirmation will be sent to the original email address provided during checkout. Be sure to check your spam or promotional folders, sometimes they are found there!

Am I able to change my shipping address?

We allow for shipping address updates within 24 hours of the order being placed. Please send an email to hello@visioncollectiveco.com with the subject labeled: “Address Update.” When submitting an address update request, please be sure to include the full correctly formatted shipping address including apartment number, if applicable. – Once your order is processed and leaves our facility there is little we can do to correct a shipping address unless your order is returned by the carrier.

What do I do if I have an issue with my delivered order?

For further resolution, please send detailed photos of your packing slip & merchandise you received with labeling to our customer support team at hello@visioncollectiveco.com.